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Posts about the digital communications team processes.

Our team culture: Agile and fun

If you’ve read any of the posts on this blog, you might have guessed that the digital communications team is an Agile team. You’d be right. And being Agile means that we’re focused on collaborative, iterative development. But as a team, we’re more than this. We also pride ourselves for having a laugh (sometimes at ourselves) and…

16 September 2016Articles and resources Team

The digicomms blog: our most compelling content

The digicomms blog – what you’re reading right now – has been active since 2013. Since then, the team has published over 250 articles which have amassed around 14,000 views. Recently I compiled a short report detailing some key stats and the most popular articles. The data below is from June 2014 to May 2016.

20 June 2016Team

Audit of support calls

Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main categories: advice, fix and request. We then went further and sorted each call into a more defined sub-category; such…

14 March 2016Support calls

Introduction

The digital communications team has a new member, and we’d like to take this opportunity to introduce Maria Drummond. Maria has joined digital communications as a digital data and content editor. From Newcastle originally, Maria has lived in Dundee for the last five years while completing her degree in English and working in marketing for…

11 March 2016Team

Digital communications team annual report

2015 was a very eventful year for the digital communications team. Here are some of our highlights. Digital transformation In February, Paul Boag visited St Andrews to give a lecture on digital change. We then worked with Paul in March and April to develop a prototype website to demonstrate how the external website could be…

29 February 2016Team

Fixing broken links using Siteimprove

We’ve all encountered the frustration of clicking on a link and instead of the expected content, ‘404 not found’ appears. Broken links are an unavoidable part of today’s internet as websites change their infrastructure and old pages get replaced. This is where Siteimprove comes in. Siteimprove provides a number of online tools that help you…

21 December 2015Support calls

T4 training

This post will explain the training process that is undertaken when trying to access our most prized possession, TerminalFour (T4) Site Manager. This is the content management system that sits behind our University website. In T4 there are various user levels, from contributor to administrator level. I will only be covering contributor level in this post,…

27 November 2015Team Training

User experience feedback

Here at the Digital Communications team we believe in taking a user-centred approach to our work, and we’ve written a lot about this. We endeavour to put the user at the centre of our decision making process with a focus always on what people need, not what the organisation needs. Collecting user experience feedback An…

21 November 2015Team

Google Forms

Google Forms is a useful tool when trying to gather and analyse any type of response data. In this post, you will learn what Google Forms is as well as how to create, distribute, and collect data from your very own form.

19 November 2015Team Training

Introductions

The Digital Communications team is growing and we would like to take this opportunity to introduce our four newest recruits. We’re pleased to have Duncan Sanderson joining our team as a web developer, mainly working on web support. Duncan has spent the last three years working as a data analyst/web developer at Edinburgh Napier University and…

10 November 2015Team