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Posts about the digital communications team processes.

Collaborative working

Working collaboratively often yields far better results, and digicomms is now pushing to be able to work on more tasks together.

12 December 2016Team

UniDesk house rules

UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As each team member was using UniDesk slightly differently, it became clear that we needed some rules and guidelines…

29 November 2016Articles and resources Resource archive Support calls Team

Support call audit 2016

Earlier this year my colleague Peter and I audited the support calls our team received in the first six months of 2015. We wanted to see if there were any particular areas where issues were reoccurring, using the results to help us work proactively to reduce those issues. Over those six months we received around…

30 September 2016Support calls

Our team culture: Agile and fun

If you’ve read any of the posts on this blog, you might have guessed that the digital communications team is an Agile team. You’d be right. And being Agile means that we’re focused on collaborative, iterative development. But as a team, we’re more than this. We also pride ourselves for having a laugh (sometimes at ourselves) and…

16 September 2016Articles and resources Team

The digicomms blog: our most compelling content

The digicomms blog – what you’re reading right now – has been active since 2013. Since then, the team has published over 250 articles which have amassed around 14,000 views. Recently I compiled a short report detailing some key stats and the most popular articles. The data below is from June 2014 to May 2016.

20 June 2016Team

Audit of support calls

Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main categories: advice, fix and request. We then went further and sorted each call into a more defined sub-category; such…

14 March 2016Support calls


The digital communications team has a new member, and we’d like to take this opportunity to introduce Maria Drummond. Maria has joined digital communications as a digital data and content editor. From Newcastle originally, Maria has lived in Dundee for the last five years while completing her degree in English and working in marketing for…

11 March 2016Team

Digital communications team annual report

2015 was a very eventful year for the digital communications team. Here are some of our highlights. Digital transformation In February, Paul Boag visited St Andrews to give a lecture on digital change. We then worked with Paul in March and April to develop a prototype website to demonstrate how the external website could be…

29 February 2016Team

Fixing broken links using Siteimprove

We’ve all encountered the frustration of clicking on a link and instead of the expected content, ‘404 not found’ appears. Broken links are an unavoidable part of today’s internet as websites change their infrastructure and old pages get replaced. This is where Siteimprove comes in. Siteimprove provides a number of online tools that help you…

21 December 2015Support calls

T4 training

This post will explain the training process that is undertaken when trying to access our most prized possession, TerminalFour (T4) Site Manager. This is the content management system that sits behind our University website. In T4 there are various user levels, from contributor to administrator level. I will only be covering contributor level in this post,…

27 November 2015Team Training